Hazel Grove Snooker Club Privacy Policy  

Introduction

This Privacy Policy explains how Hazel Grove Snooker Club Limited ("we", "us", "our", or "the Company") collects, uses, stores and protects personal data when you:


visit our website: www.hazelgrovesnooker.com ("Site") contact us by phone, email or online form purchase memberships, bookings or services visit our premises at Hazel Grove Snooker Club Limited, Units 1 & 2 Macclesfield Road, Hazel Grove, Stockport, SK7 5EN use our facilities as a member, guest or visitor. 


We are committed to handling personal data lawfully, fairly and transparently in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.


The UK supervisory authority is the Information Commissioner's Office (ICO).

1. Who We Are

Hazel Grove Snooker Club Limited operates a cue sports and leisure venue offering snooker, pool, darts, table games, memberships, coaching, events, league competitions, food and drink services.

This Privacy Policy explains how we collect, use, store and protect personal data.


Registered Office

31 Wilmslow Road, Cheadle, Cheshire, SK8 1DR


Trading Address

Hazel Grove Snooker Club
Units 1 & 2 Macclesfield Road
Hazel Grove
Stockport
SK7 5EN


Contact

Email: info@hazelgrovesnooker.com


Data Protection Contact

Constandino Georgiou


2. The Law We Follow

We process personal data in accordance with:

  • UK GDPR
  • Data Protection Act 2018
  • PECR (Privacy & Electronic Communications Regulations where relevant)

The supervisory authority is the Information Commissioner's Office (ICO).


3. What Information We May Collect

Depending on how you interact with us, we may collect:

Identity Data

  • Name
  • Date of birth where required
  • Membership number


Contact Data

  • Address
  • Email address
  • Telephone number


Booking Data

  • Table bookings
  • Event bookings
  • Party bookings
  • Coaching bookings
  • Attendance history


Membership Data

  • Join/renewal dates
  • Membership status
  • Discount eligibility
  • Communication preferences


Payment Data

  • Purchase values
  • Payment references
  • Transaction history

(We do not store full card details.)


Communications Data

  • Emails
  • Contact forms
  • Messages
  • Complaint handling
  • Customer service notes


CCTV Data

  • Recorded footage on premises


Technical Data

  • IP address
  • Browser/device data
  • Website usage statistics


Safeguarding / Incident Data

Where necessary, we may record incidents involving safety, behaviour, exclusions, damage, abuse, vulnerable persons or legal risk.


4. How We Collect Data

We collect information when you:

  • Join as a member
  • Renew membership
  • Book tables or events
  • Use our website
  • Purchase food, drinks or services
  • Enter the venue
  • Contact us by phone, email or social media
  • Participate in leagues or competitions
  • Attend coaching or junior sessions
  • Are captured on CCTV


5. Why We Use Your Data

We use data to:

  • Manage memberships
  • Process bookings
  • Deliver services
  • Take payments/refunds
  • Provide customer support
  • Prevent fraud or misuse
  • Run leagues, competitions and events
  • Improve operations and website performance
  • Send service notices
  • Meet legal obligations
  • Protect staff, customers and premises
  • Investigate incidents
  • Safeguard children or vulnerable persons where required


6. Lawful Bases for Processing

We rely on one or more of:

  • Contract
  • Legitimate Interests
  • Legal Obligation
  • Consent (where required)
  • Vital Interests (rare safeguarding/emergency scenarios)


7. Membership Communications

We may contact members regarding:

  • Expiry reminders
  • Renewals
  • Membership changes
  • Important venue updates
  • Booking matters

These are service communications and may be sent even if marketing is opted out

.

8. Marketing

We may send promotional offers, events or updates where legally permitted.

You can unsubscribe at any time.

We do not sell marketing lists.


9. CCTV Monitoring

CCTV operates throughout parts of the premises, including entrances, exits, reception areas, gaming areas, bar/service areas, corridors and external perimeter areas where appropriate.


CCTV is used for legitimate business purposes including:

  • crime prevention and detection
  • customer and staff safety
  • prevention of violence, abuse or anti-social behaviour
  • protection of Company property and assets
  • investigation of complaints, accidents or disputes
  • safeguarding children and vulnerable persons
  • monitoring compliance with venue rules and licensing obligations
  • assisting law enforcement where lawful


Footage may be reviewed by authorised management only.


Footage may be shared where legally appropriate with:

  • police
  • insurers
  • solicitors
  • courts
  • regulators
  • other lawful authorities


CCTV recordings are retained for a limited period unless required longer for an investigation, insurance matter, legal claim or safeguarding concern.


Clear CCTV signage is displayed on site.


10. Juniors, Children & Safeguarding

We run family-friendly and junior activities.


Where appropriate:

  • Parent/guardian consent may be required
  • Children may need supervision under venue rules
  • Visiting groups remain responsible for supervising attendees
  • We may record safeguarding concerns or incidents where necessary


We take safeguarding seriously.


11. Coaching & Third Parties

Where you request third-party coaching or services, relevant contact details may be shared only as necessary to fulfil that request.


Those providers are responsible for their own privacy practices once they receive your details.


12. Payment Providers & Systems

We may use secure third-party providers for payments, bookings or memberships, including platforms such as:

  • Stripe
  • PayPal
  • Card terminal providers
  • Booking systems
  • Membership software


These providers process data under their own privacy terms.


13. Cookies & Website Analytics

Our website may use cookies for:

  • Basic functionality
  • Security
  • Analytics
  • Preferences


Non-essential cookies are subject to consent where required.


14. How Long We Keep Data

Typical retention periods:

  • Membership records: up to 6 years after relationship ends
  • Financial records: up to 6 years or longer if legally required
  • Booking records: up to 3 years
  • Enquiries: up to 2 years
  • CCTV: normally 7 days to 12 months depending on incidents/needs
  • Incident / exclusion records: as long as reasonably necessary


15. Security

We use appropriate measures including:

  • Password protected systems
  • Restricted access
  • Locked storage areas
  • Secure payment systems
  • Encrypted website traffic
  • Antivirus / cyber security measures


No system is completely risk free.


16. Sharing Information

We do not sell your data.


We may share information with:

  • Professional advisers
  • Payment processors
  • IT/software providers
  • Insurers
  • Law enforcement
  • Regulators
  • Courts/legal representatives


Only where reasonably necessary or legally required.


17. International Transfers

Some software providers may process data outside the UK.

Where this happens, lawful safeguards are used.


18. Your Rights

You may request:

  • Access
  • Correction
  • Erasure (where applicable)
  • Restriction
  • Objection
  • Portability
  • Withdrawal of consent

Contact: dino@hazelgrovesnooker.com


You may also complain to the Information Commissioner's Office.


19. Changes to This Policy

We may update this policy periodically. Latest version will appear on our website.


Last Updated: 18 April 2026